Terms and Conditions of Sale
These Terms and Conditions apply to all sales made by Airsson Laboratories. By placing an order with us, you agree to the terms outlined below.
Product Quality and Content Guarantee
Airsson Laboratories is committed to connecting customers with pharmacy-compounded products of the highest integrity. We guarantee that:
- All product content is accurately described. No misleading, adulterated,
or misrepresented substances. - Active substance concentrations are verified and comply with a tolerance of
±5% of the stated amount, in line with international pharmaceutical quality
standards (ICH Q6A). For example, a product labelled at 10 mg/mL is
guaranteed to fall within the range of 9.5–10.5 mg/mL.
In the event that a product is found to fall outside this ±5% concentration
tolerance, or is otherwise confirmed to be materially inconsistent with its
described content, the customer is entitled to a full refund of the purchase
price for that product. Refund claims of this nature must be supported by
reasonable evidence (e.g., third-party analytical results) and submitted within
60 days of receipt.
Airsson Laboratories guarantees product concentration at the time of dispatch.
Post-shipment degradation resulting from improper storage conditions — including
exposure to heat, light, or air — falls outside this guarantee. Customers are
advised to store products appropriately to preserve their integrity.
Orders and Payment
All orders are subject to acceptance by Airsson Laboratories. Payment is required at the time of order confirmation unless otherwise agreed in writing.
Refunds and Returns
Due to the nature of our products, returns are not accepted. Refunds are issued at our discretion, for example in the event of order cancellation prior to shipment or confirmed issues with the order.
Shipping
Orders are shipped primarily via DHL with tracked shipping whenever possible. Delivery times are estimates and not guaranteed. While Airsson Laboratories is not responsible for delays caused by carriers or circumstances beyond our control we can issue refunds and discounts at our discretion. Because each country sets its own trade regulations, third-party services (such as postal carriers and customs authorities) may charge additional fees beyond our control, including postage, package inspection, customs duties, re-delivery, and address-change fees. Before ordering, please check whether your country imposes any restrictions on the items you wish to buy. The customer, as the Importer of Record, is responsible for all such costs.
Damaged or Incorrect Orders
Any issues related to damaged or incorrect orders must be reported promptly within 30 days of receipt. Where appropriate, we will offer a replacement or refund.
Limitation of Liability
Airsson Laboratories makes no guarantee regarding the results obtained from the use of its products and shall not be liable for any indirect or consequential damages arising from their use.
Contact
For questions regarding these Terms and Conditions, please contact Airsson Laboratories through our official contact channels.